(Senior) Customer Success Manager (m/f/d)

Permanent employee, Full-time · Office DE - Munich

About the Role

As a Customer Success Manager (m/f/d), you would own…

Customer relationships
Project resource allocation
Structured project execution
Coordination of multiple projects simultaneously

… and support

Customer satisfaction with direct ownership and contact.
The Sales Team by increasing customer engagement, with more stakeholders and improving visibility of EcoG within the customer to identify risks and opportunities to co-develop, develop and support.
Systems Team as an interface to manage customer requirements, manage the cooperation and customer expectations.
R&D Team to prioritize Development focus.

What you can expect

In the first months, you will….

Dive deep into the breadth of solutions for customers at EcoG
Gain an understanding of the status of each of the existing customers, and how to apply EcoG knowhow and solutions to support them
Meet with key stakeholders in existing customers to understand their challenges
Identify and engage additional stakeholders within these organizations
Help customers in driving their projects with our assistance to success

After six months, you will…

Help EcoG prioritize project development and support
Manage customer expectations and engage with stakeholders at all levels
Manage the funnel of customer developments and their status

After one year, you will…

Enjoy the success of satisfied customers going live with less risk, better informed and faster!

About You

To succeed in this role, you will have:

Strong business understanding, clear communicator and people person, able to build good working relationships with a wide range of stakeholders.
Structured approach, able to pull various threads together into a coherent and efficient workflow.
Hands-on mindset to adapt to shifting circumstances and priorities.
Project Management experience with an understanding of project management organization and tasks.
Good technical understanding of electrical systems and software.
Fluent in English (verbal and written), German desirable.

… And likely have:

Good understanding of complete (hardware & software) solutions for Vehicle Charging, IoT, Availability, or Electrical Power Products. Degree in Electrical Engineering is an advantage.
Coordinated and managed projects including customer responsibility and taking care of the customer success beyond the project, i.e. evaluate the customer product definition with the internal experts.
Managed a wide range of stakeholders, from project teams to C-level executives.
Worked in large, complex organizations and fast-paced and international environments.

Also welcome to apply are those with experience in…

Industrial, automotive, EV markets
Change management, organizational development, IoT solutions or innovation spaces
Different methods and models of communication, coaching and design

Why us?

We value our people and strive to be a top employer that supports a dedicated team. Join a dynamic, entrepreneurial environment and as an integral part of our growing success. We offer one of the industry’s best compensation packages, not to mention a variety of employee perks.

Our People and Culture team is happy to recognize your individual needs, preferred IT equipment, and the opportunity to expand your knowledge with an educational budget.
Ready to be part of something bigger? Our mission-driven team is dedicated to a more sustainable future. We also like spending time together as people, whether it’s having lunch together or enjoying exciting team-building.

Apply for this job

About us

EcoG is a global IP and tech company working on the rapid expansion of sustainable, charging infrastructure for electric vehicles.
With its charge controllers, reference designs, and software it enables companies to get products & services to market quickly and scale profitably.

EcoG is already the market leader in Europe with more than 15% market share and a strong footprint in the Indian and North American markets.
Overall, EcoG grew four times faster than the market last year. Industrial giants such as Siemens or one of the world’s largest service station equipment suppliers are among its customers.

The company continues to grow in 2024 and as a next step invests 14,4M$ in its North American HQ in the USA.

Apply for this job

Your application!

We appreciate your interest in EcoG. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at future@ecog.io.